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Procedures

Transporting Intlli-Gel and True Form Matresses
Overflow Procedures
Weighing Procedurs
Additional Services Performed instructions

Van Operators of the Month

Van Operators of the Month for Year 2016
Van Operator of the Month 2015
Van Operators of the Month Winners and Runner Ups still With Planes

Surveys

Van Operator Incentive Winners 2006 to 2015
All Surveys 2016 Van Operators
Packing Surveys 2016 Unigroup and Planes
United Van Lines Moving Performance Survey
Mayflower Moving Performance Survey

Van Operator Incentive

Van Operator Incentive Overview
Van Operator Incentive Winners 2006 to 2014

Welcome to the Planes Van Operator Portal

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Planes CompaniesWelcome to the Planes Van Operator Portal, the Intranet Home for the Planes Van Operator Community. This site serves as the hub application for our Internal Systems. It provides online news, events and other information, along with interactive discussion forums and contacts. It is also the place to go for running our new breed of Intranet Based Applications. In a nutshell, it is THE place to stay in touch!

Feel free to browse the site and explore!


Recruit a Van Operator for Planes, Earn $1000

  • Any Active and Qualified Planes van operator that refers a household or spec comm van operator who signs the Independent Contractor’s Agreement and is formally qualified by Planes Safety Management and starts to haul orders assigned by Planes is eligible for up to a $1000.00 van operator referral incentive.
  • The first $500.00 is to be paid 60 days after the new van operator signs his Planes contract.
  • The second $500.00 is to be paid 12 months after the new van operator started with Planes providing both are still hauling orders assigned by Planes and both have $75,000 or more in Line Haul.
  • Contact your dispatcher or Scott Centers if any questions


    Rick Seelig


Special Announcements

The good and bad of diesel particulate filter regenerations
Passive, active and manual regenerations play a significant role in helping address trapped soot and lubrication oil ash caught in a vehicle’s diesel particulate filter (DPF), but more is often required to help avoid unplanned breakdowns, lost productivity and costly repairs, plus get the most from vehicles when they are on the road. Taking proactive measures toward DPF maintenance is vital.   read more...
Van Operator Appreciation Dinner
Van Operator Appreciation Dinner on May 3rd & 24th, 2016 at 6pm   read more...

Fast Track

Don't Forget... Start Using Fast Track NOW!!

Now that the craziness of peak season is slowing a bit, it would be a good time for all of you to think about starting Fast Track. We have many people currently using Fast Track and have heard nothing but good things so far. If you are interested please contact Robb Foltz at 513.759.3645 for more information.


Claims Questions – NON EMERGENCY Issues Only

In an effort to improve our communication between Van Operators and Claims personnel on non-emergency issues, we have two options available for the Van Operator:

  • The Driver Portal Claims Chargeback and New Claims tabs include the name and email address of the Claims Adjuster managing the claim review. All questions regarding the new claim or claim chargeback should be directed to the Claims Adjuster in writing.
  • Written communication is preferred as it allows the Claims Adjuster to present the Driver’s personal statement as necessary to refute a claim.
  • Whether by email or by phone number/voice mail, it is imperative that the van operator provides the following information in their communication:
    • Order number
    • Customer Name
    • Driver Full Name
    • Driver Contact Phone Number
    • Specific question about the portion of the claim that the van operator feels in incorrect.
  • The Van Operator will receive a return call from someone in claims with 24 hours of the call or by the next business day
    • If cases when the Van Operator is only requesting Claims to add a note to the order, no return call will be made unless the Van Operator requests a call back.


Weighing Correctly

Please make sure you are weighing correctly. It is the law and the right thing to do. The penalties for not weighing correctly can include termination.


Compliance


Important Information

Loss Control - Safe Handling Series
Fulfilling Service Commitments for Overflow and Returned Hauling Assignments
Agent Ability To View Van Operator Logs Online Through The Log
Using the Wrong Destination Agent for SIT
New Hours of Service Information & Materials
Unigroup Safety Performance Incentive Program
Safety Policy Change Unigroup 3-1-2014
Van Operator Valuation Instructions

Articles

Road Reviews 4th Qtr 2015
Road Reviews 2nd Qtr 2016